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SHIPPING & RETURN POLICY
All packages will be shipped with a tracking number so the package can be traced. As soon as your order leaves the Modmod warehouse you will receive this tracking number. You can track your package using the link supplied in your order confirmation email. If you have questions or issues or further account-related queries please don’t hesitate to contact Modmod Customer Services by email at email@example.com.
- Free Delivery for any orders above US$80
- By Countries ( For orders under US$80)
Shipping will be automatically calculated at the checkout page when both the delivery destination and service option is selected.
ASIA ORDERS (Either US$3 or US$8)
Delivery time: 4-8working days.
Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South-Korea, Thailand, Vietnam, Taiwan and China
INTERNATIONAL ORDERS (Either US$5 or US$9)
Delivery time: 6-10 working days.
If you decide to refuse any shipments from www.modmod.club, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to www.modmod.club. This amount will be subtracted from your merchandise refund.
Delays/ Lost in Delivery & Other Taxes /fees
You are responsible for import taxes or other customs fees for your package. Every country has its own shipping rules and regulations that restrict certain items. Please note that shipments can be held in customs for a long time and it’s totally out of Modmod’s control. The best thing would be to contact your local customs office directly. We are not responsible for lost or undelivered packages.
Modmod offers a simple and easy return service. Simply post the goods to be returned in original, unused condition.
Returns and exchanges are accepted on merchandise within 14 days of receipt for Asia orders and 28 days for international orders. Please allow up to 5 business days for in-house processing. Returns received after 28 days of order arrival will not be accepted. Returned items must HAVE NOT BEEN USED, WORN, ALTERED OR WASHED, and with ALL tags attached. All returns must include original packaging.
To ensure speedy service, please include the following information when you contact our customer service by email to firstname.lastname@example.org.
1.) All returns must be authorized prior to return. Unauthorized returns may be refused or disregarded.
2) Your order number the return relates to
3) Your personal details
4) Whether you prefer a refund of your product or an exchange/replacement model.
5) Reason for request of refund or exchange.
Please understand that without these details we won’t be able to take the appropriate action. Please note, the shipping cost is on you.